Mar 28, 2019 Just a heads up - we have noticed that Office 365 apps downloaded from the Apple AppStore will not activate for our students with active A3 / E3 licenses that log on with Active Directory accounts with network home folders. If we log on with a local user, then we can use a student A3 license to. Hi Paul, Thanks for your sharing and feedback here.
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Hey spiceheads,System: Windows 10 pro, Office 2016 Pro Plus, 32bitSince a while now I've been getting errors in my Office screen saying that there is a problem with my (Office 365) account. The button 'Fix me' lets me relog into my account, which then appears, but under 'account' the error still persists.When checking the license status through cmd, I notice that my graceperiod is expired, hence in Office I also get the 'red' label telling memy office is not activated.I've uninstalled Office, reinstalled it, deleted the software with MS fixit tools, deleted the key with OSPP.VBS unpkey, reactivated Office.
Still no luck.Then I had another colleague log in on my Office, worked straight away, logged in and activated a license (also verified). Think there is something wrong with my license? Nope, I successfully activated another office installation on another computer. No problem there.Deleting stored credentials or renaming the tokens.dat files doesn't help anything either.Am I missing something obvious here? Does anyone have some ideas how to activate/sign into office in this scenario? The only time I've seen a problem like is with initial activation and it being blocked by our proxy but that would be the same on other devices.The only other thing I can think of is to remove your Windows profile from your machine because it sounds like it's cached a file saying you are blocked. If you do this then you'll likely need to tidy the registry as well if you are on a domain otherwise you often get logged on with a temporary profile.I have seen some issues with MS accounts on 1709 when it's been installed from fresh but it's fine if upgrading from earlier versions.
Something to do with MS removing local accounts from domain registered computers. To resolve this:Close any open office productsrun cmd as admincd C:program filesMicrosoft officeoffice16 (or program files (x86), whatever's relevant)type in: cscript ospp.vbs /dstatusthis generates a list of all the license keys install on your pc. You want to look at the last line of each paragraph: 'Last 5 characters of installed product key:.' type in: cscript ospp.vbs /unpkey:.
(whatever those 5 chars where). Repeat this for every license key installed.Once they've all been removed. Open an office program, sign back in and you're done.
The only time I've seen a problem like is with initial activation and it being blocked by our proxy but that would be the same on other devices.The only other thing I can think of is to remove your Windows profile from your machine because it sounds like it's cached a file saying you are blocked. If you do this then you'll likely need to tidy the registry as well if you are on a domain otherwise you often get logged on with a temporary profile.I have seen some issues with MS accounts on 1709 when it's been installed from fresh but it's fine if upgrading from earlier versions. Something to do with MS removing local accounts from domain registered computers.
So after trying all suggestion solutions found on various webpages I decided to go for the removal of my Windows profile on the system as MrTartan suggested.Made a backup of all the important files in the userprofile, and deleted the profile throughsysdm.cpl. Initially this gave me even more issues, where at some point I could not even log in anymore. I upgraded then Windows 10 from 1703 to 1709 (from Windows 10 Creators update to Fall creators update) which I actually did not want to use yet, but it did resolve my userprofile issue, could finally log back in, new profile was then created, and could activate Office without any issue.Whatever caused this, updates from Windows itself + renewing the profile fixed it.
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January 2023
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